Your boss often gets away with emotional outbursts, while you many not. However, if bosses are prone to reacting before they act, they may lose the best of their team. With companies closely looking at employee behaviour, emotions have to be managed, just like everything else.
Look for the Trigger
Understanding the right emotion that triggers an employee's optimal performance is important, says consultant Kumud Rajendran. Thus, if an employee balks at the idea of a challenge, then he has to be motivated and encouraged to take up a job while another who loves challenges needs to be told that he probably will not succeed, so that he immediately readies himself for the task.
Do the Balancing Act
A boss has often to show his true feelings when he needs to bond with the team, and mask them when the situation demands it, says Prateek Srivastava, south head for advertising firm Ogilvy and Mathur (O&M). For some one who does not get angry, Srivastava often has to pretend to be so with team members so they know they cannot get away with mistakes.
Make Emotions an Ally
If the team is emotionally charged, their motivation is higher than a group that takes it up as another KRA. "Emotions are best way to move in the right direction," says SM Gupta, chief people officer of BPO Aegis. He encourages open-ended behaviour where he can detect passion towards work and channelise it so that employees give of their best.
Rein in some Emotions
There are some unspoken rules that differentiate the boss from a junior. While the boss can get away with angry outbursts, for a subordinate, a similar feeling is best gutted or hidden. He may be better off explaining later that a particular decision did not go down well with him, but cannot allow his emotions a free hand, which will get him a black mark.
Value Rationality Too
During an appraisal, the boss may not laud every goal met but exaggerate the failure, and a teammate might be prone to provoke you when you are at your weakest. In times like these, play your moves like a game of chess, which requires rational thinking, without getting emotional at provocations. You can counter-argue, emphasise and still control your emotions, which will ultimately win the battle for you.
Devina Sengupta, ET Bureau Jan 10, 2012,
Original Link: http://articles.economictimes.indiatimes.com/2012-01-10/news/30611567_1_emotions-boss-angry-outbursts
No comments:
Post a Comment