1 Get Serious Treat telephonic interviews the same way as you would a face-to-face interview.
“This includes things like keeping your resume handy, making sure you
get the name and designation of the interviewer right and avoiding
multitasking,” says Makarand Khatavkar, MD and head – HR, Deutsche Bank.
He adds: “I actually advise people to dress formally for telephonic
interviews – this will make a huge difference in the way you come across
to interviewers.”
2 Tune out Distractions
While taking the call, ensure you are in an
area where you can speak without interruption. Use a landline if
possible. If you’re at home, turn off the TV or music system, and the
call-waiting facility on your mobile. The regional operations head of a
leading bank recalls he was once taking an interview where there was a
constant background noise. At one point, he even heard the interviewee
muffling the receiver and ordering for a coffee. “It shows a complete
lack of respect,” he says.
3 Be Positive
A hello and even a broad smile when on
a call often compensates for a physical handshake. “Research has shown
that smiling on the phone creates a positive image. Smiling will make
you sound professional and confident. Talking on the phone isn’t as easy
as it seems; speak slowly and enunciate clearly,” says Khatavkar.
4 Listen Keenly
Ajob interview is a way to sell yourself.
Listening is therefore very important. “Focus on what is being asked
and respond clearly. Avoid the temptation to fill pauses, and take time
to articulate your response. Remember, first impressions count on phone
lines as well,” says Khatavkar.
5 Take Follow-Up Action
At the end of the call, thank the interviewer
for his or her time, reiterate your interest in the job and request a
face-to-face interview. Get a contact number as well. Being hands-on in
following up can help your chances of landing the job.
(The Economic Times, Mumbai, 25-01-2013)
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